top of page


Pride and Prejudice
The most remarkable event in August was the Paris Olympics, where China matched the U.S.'s 40 gold medals. In the context of the tense...

Pascal Coppens
Sep 6, 20243 min read
Â
Â
Â


Creative China post 2030
From 2030, the era of "Created in China" will take over thanks to 210 million Chinese people born between 1996 and 2010 who will then...

Pascal Coppens
Apr 11, 20223 min read
Â
Â
Â


The next level of Customer Centricity
About one year ago, Belgium went into full lockdown. Back then, most of us were hopeful everything would go back to normal after the...

Pascal Coppens
May 30, 202111 min read
Â
Â
Â


Why everyone will become a live streamer
The past few months, millions of people in every country got stuck at home. Our calendars filled up with Zoom links, WebEx invitations,...

Pascal Coppens
Jun 15, 20207 min read
Â
Â
Â


Four Chinese customer experience kings (Interview by Steven Van Belleghem)
The below interview was originally published on stevenvanbelleghem.com .  Steven Van Belleghem  Interviewed me on my insights regarding...

Pascal Coppens
May 22, 20195 min read
Â
Â
Â


Forget about generation X, Y or Z - Generation C is your new customer
Generation X, Y (millennials), Z are all characterized by their age group and behaviors. We view them as tech savvy, belonging to a...

Pascal Coppens
May 18, 20196 min read
Â
Â
Â
bottom of page